Shipment Tracking

Once your order is received, you will receive a confirmation email from our website department. You will receive another e-mail when order is shipped via UPS.

Once your order ships, it may take up to 24 hours before tracking information appears on the UPS website. If your order appears late, remember:

*Credit card approval must be received prior to processing. Only credit cards issued by US banks are accepted for payment.

*Orders placed on holidays are processed the next business day following the holiday.

*All orders placed after 11:00 am CST are processed the following day. All orders placed after 11:00 am CST Friday are processed the next business day, usually Monday. In the case of Monday Holidays, orders will be processed on Tuesday.

 

Special Orders

1. I found a pair of boots I like on the Lucchese website or other websites, can I order them from you?

YES! If you see products on any of our vendor's websites, you can order from us. All we need is style number and size needed. Allow time for shipping - some vendors "drop ship" directly to you, some don't.

When you are ready to order, please call us at 1-855-68 BILLY (24559), or contact us!

 

Custom Boots

1. Can I have a pair of boots custom made for me?

Yes, we can help you come up with your own custom boot through Lucchese, Black Jack or Nocona Boot Company’s. Please contact us for information.

 

Custom Boot Resoling

Many Company’s offer custom resoling of boots like Lucchese and Black Jack and Nocona. Please contact us with Brand name and style number for pricing and estimated delivery times.